Human Services Manager - CSP/APS

Description

POSITION SUMMARY

This position is responsible for overseeing Community Support Program (CSP), Adult Protective Services (APS), Elder Abuse (EA) and Community Recovery Services (CRS).  Responsible for program compliance with all State and Federal regulations, rules, and laws, and ensures meeting requirements for continued State certification and funding; provides professional work planning, organizing, evaluating, supervision, and implementation to County service-related programs set forth by governing bodies and agencies.

Examples of Duties

ESSENTIAL FUNCTIONS

The following duties are normal for this position.  However, they are not to be construed as exclusive or all–inclusive.  To perform this job successfully, an individual must be able to perform each duty satisfactorily.  Other duties may also be required or assigned.

1. Provides leadership in attracting, retaining, and developing an engaged APS, EA, CSP, CRS, and Crisis-services workforce serving Juneau County residents. 
2. Directs, supervises, and manages assigned program staff, including hiring, training, coaching, mentoring, task assignment, performance evaluations, and disciplinary action; recommends transfers, promotions, and discharge. 
3. Audits and monitors staff work for adherence to program standards, regulations, laws, policies, and procedures; provides guidance on complex casework and regulatory interpretation. 
4. Develops and implements short- and long-term work plans, goals, objectives, policies, procedures, and operational standards to support APS/EA, CSP, and CRS program effectiveness and compliance. 
5. Ensures clear direction, proper implementation of program expectations, and County conformity with APS/EA and other mandated service requirements. 
6. Identifies APS/EA and department training needs; provides APS/EA training and assists with Crisis program training; makes recommendations for additional staff development needs. 
7. Participates in departmental needs assessments, program development, prioritization, evaluation, and operational planning with leadership. 
8. Assists with annual budget development, forecasting of staffing and resource needs, and ongoing monitoring of program budgets and multiple grant sources. 
9. Coordinates required reporting and implementation activities to maintain Federal, State, Medicaid, and grant funding in collaboration with leadership and the County Finance Department. 
10. Maintains up-to-date knowledge of applicable County, State, and Federal laws, rules, regulations, and legislative proposals impacting APS, EA, CSP, CRS, and Crisis services; informs leadership of changes. 
11. Ensures all mandated APS, EA, CSP, CRS, and Crisis programs are carried out in accordance with established State and Federal requirements. 
12. Attends meetings and collaborative sessions on APS, EA, CSP, CRS, and Crisis management practices, case planning, cross-program cooperation, and departmental operations. 
13. Represents the department with public agencies, private organizations, courts, media, and governmental partners as directed. 
14. Provides APS, EA, and Crisis case consultation during business hours and responds to after-hours emergencies when available; ensures staff support during crises. 
15. Answers APS, EA, and Crisis helpline calls and provides support ranging from routine information requests to high-risk or suicidal crisis intervention. 
16. Tracks APS/EA/Crisis referrals and ensures required documentation processes are followed. 
17. Completes and assists staff in completing APS, EA, and Crisis paperwork, reports, and electronic documentation; maintains shared folders and ensures accuracy in the EHR and State systems. 
18. Maintains strong collaboration with Juneau County courts and other community stakeholders supporting APS, EA, CSP, CRS, and Crisis services. 
19. Coordinates I-Team meetings and participates in quarterly Juneau County Crisis Response Team (JCCRT) meetings. 
20. Links at-risk individuals with prevention, support, and early intervention services. 
21. Conducts APS/EA investigations—independently or with line-staff—including interviewing alleged victims, assessing safety, determining allegations, and taking corrective action for abuse, neglect, or financial exploitation. 
22. Communicates with clients, families, and collateral contacts to gather social, functional, physical, and mental health information and make appropriate referrals. 
23. Evaluates crisis situations and removes individuals from unsafe homes when necessary; arranges emergency housing or other appropriate community services. 
24. Coordinates medical and psychiatric evaluations and treatment with healthcare providers for APS, EA, and Crisis clients. 
25. Maintains APS/EA records and ensures timely submission of required case reports in EHR and State systems. 
26. Assists the Clinic Manager in managing court-ordered commitments, protective placements, settlement agreements, and related legal processes. 
27. Conducts annual protective placement reviews and prepares supporting documentation. 
28. Testifies in court and participates in hearings as required. 
29. Assists in creating Crisis and safety plans incorporating de-escalation, stabilization, prevention strategies, and supports to reduce unnecessary hospitalizations or placements. 
30. Administers the Community Support Program (CSP), ensuring adherence to DHS 63 requirements and maintenance of State certification. 
31. Administers the Community Recovery Services (CRS) program, ensuring delivery of psychosocial rehabilitative services to support symptom management, independence, and community integration. 
32. Provides psychotherapy, insight-oriented therapy, symptom assessment, psychoeducation, and case management for individuals with severe and persistent mental illness (SPMI). 
33. Provides 24-hour Crisis intervention for CSP/CRS clients as needed, evaluates the need for psychiatric hospitalization, facilitates admissions, and coordinates Chapter 51 and Chapter 55 processes. 
34. Performs other duties as assigned.

EXPECTATIONS 

• Interprets and applies Federal, State, municipal, and Department rules, regulations, and policies.
• Attends work regularly and is punctual.
• Behaves professionally and presents an appropriate standard of grooming, hygiene, and dress that align with health and safety standards. 
• Conducts self in such a way as to reflect positively on the County.
• Fosters positive working relationships and accepts new responsibilities.
• Learns and understands the safe practices for the job being performed and complies with the safe work practices and personal protective requirements for the job.

Read the full description here: Job Opportunities | Juneau County Employment Opportunities