Outagamie County

Case Manager (DHHS-MH) Children and Families

SALARY

$61,672.00 - $67,392.00 Annually

LOCATION

Appleton, WI

JOB TYPE

Full-time

JOB NUMBER

2603476

DEPARTMENT

DHHS Mental Health

OPENING DATE

03/06/2026

TYPICAL WORK HOURS/SHIFT:

8-4:30 pm, Monday through Friday. Some evening hours required to meet children and family needs. On call rotation.

Outagamie County Core Values

Invested in Serving

Better Together

Create Progress

Support Through Compassion
 

Position Purpose

Reporting to their respective program supervisor, the Case Manager - MH serves as a case manager for assigned clients and performs related duties toward the objectives and goals of the division.

*This is a Children and Families case manager position in Mental Health

Hours: 8:00 AM-4:30 PM, Monday through Friday. Some evening hours required to meet children and family needs. On call rotation. There be possibilities of comp time.

Work Location:  DHHS Mental Health Division
                           320 S. Walnut St.
                           Appleton, WI 54911

*This position includes the full benefits package, and you can find out more here:  https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information

Key Responsibilities

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provides protection and advocacy services including oversight of Chapters 51, 54 and 55. 
• Transports and escorts consumers to meetings, services, appointments and other activities.
• Attends Unit and other meetings as required. 
• Maintains accurate records and prepares reports and documentation for court proceedings.
• Maintains clinical files or accurate records, as appropriate, and prepares reports as required for coordination of the case and by State and Medical Assistance guidelines. 
• Responds to client needs in crisis situations during work and off hours; evaluates suicide, homicide, and other risks.
• Provides on going symptom assessment and monitors client's stability, mental status, and court ordered treatment requirements at each client contact. 
• Manages a caseload of individuals diagnosed with severe and persistent mental illness with a focus on supportive therapy, symptom management, employment, housing, social and recreational activities, medical management, daily living skills, and community integration.
• Provides on-call services as assigned.
• Works in conjunction and coordinates services with an interdisciplinary team.

Education/Certifications/Experience Requirements

• Bachelor's degree in behavioral science or a related field required.    
• Two years of experience with the respective target group preferred.
• Must possess and maintain a valid driver's license. 

Required or Preferred Skills

• Ability to transport oneself from location to location in an efficient and expedient manner. 
• Adhere to professional ethics and standards.
• Skill in organization including paperwork, time management and prioritization of crisis demands. 
• Comprehend and interpret a variety of documents including client charts, medical, accident, and other reports; psychological evaluations and other assessment reports, school records, professional literature, policy and procedure manuals, diagnostic manuals, etc.
• Prepare a variety of documents including client records, referrals, court reports, intake and assessment records, case notes, individual treatment plans, letters and other correspondence, etc. 
• Work well in a team environment displaying a supportive and positive attitude.
• Communicate effectively with clients and family members, community agencies and service providers, psychiatrists, physicians, and other medical professionals, attorneys, Human Services personnel, school personnel, and others verbally and in writing. 
• Knowledge of disabilities and/or mental illness, dependent on assignment, the effects on individuals and families, and the resources available.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.