Administrative Support
Oneida County is accepting applications to fill a full-time Administrative Support position with the Human Services Department at the Courthouse location. Oneida County Human Services is a Trauma Informed Agency that empowers, educates and supports agency staff to provide services in a caring, compassionate and safe environment.
JOB DUTIES: This position performs advanced receptionist’s duties requiring extensive knowledge of Agency operations and community services. Duties also include providing customer service in person and on the phone, along with assisting agency staff with various duties, as well as performing data entry functions.
EDUCATION AND QUALIFICATIONS: Qualified individuals must have a high school degree or equivalent, with course work in computers, customer service and/or office administration preferred. Knowledge and experience of advanced telephone and voice mail systems is preferred. The ideal candidate should be highly organized, self-motivated, have excellent computer skills, and the ability to provide good customer service while observing a high level of confidentiality.
WAGES AND BENEFITS: Starting 2026 wage for this position is $21.36 per hour plus excellent benefit package, including Wisconsin Retirement System benefits, affordable health, dental and vision insurance and a PTO (Paid Time Off) package with the ability to carryover unused PTO into future years.
WORK HOURS AND SCHEDULE: Position works full-time, 40 hours per week. The position would work Monday through Friday from 8:00 a.m. to 4:30 p.m. with a half-hour unpaid lunch.
HOW TO APPLY: Complete job description and required Oneida County application can be obtained at www.oneidacountywi.gov. Completed application can be mailed to Oneida County LRES, P.O. Box 400, Rhinelander, WI 54501 or emailed to [email protected].
Deadline to apply is Tuesday, March 3, 2026 at 10:30 a.m.
Oneida County is an Equal Opportunity Employer
Oneida County
Job Description
Job Title: Administrative Support - Courthouse
Department: Human Services
Reports To: Office Manager
FLSA Status: Non-exempt
Prepared By: Beth Hoerchler, Human Services Director
Prepared Date: February 2026
Approved By: Jenni Lueneburg, Human Resources Director
Approved Date: February 2026
Reviewed Date: January 2026
SUMMARY
This position performs advanced receptionists duties requiring extensive knowledge of agency operations and community services. This position also performs data entry functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Operates multi-line Telephone and Voice Mail system for Human Services Department and maintain daily log of calls. Screens incoming calls and transfers to appropriate department employees. Provides customer service at the front desk including screening and referring individuals to proper agency personnel, making copies, providing information, and receipting materials into the agency.
Data entry of employee time logs and leave slips into the department network data base system and complete monthly reports.
Proof read Social Worker time logs and match with AWS schedule. Work with Social Workers on correcting time log errors.
Types correspondence, memos, forms, reports and similar material from rough draft when requested.
Keep brochures, department information and forms updated and available at front desk, and update bulletin boards as needed.
Complete courtesy calls for Economic Support and Home Energy Assistance appointments daily and schedule Home Energy Assistance appointments as times allows.
Open, sort and date-stamp all incoming agency mail; record any checks received in checkbook.
Any other duties as assigned.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have general knowledge of all employee functions and departmental duties so as to direct incoming calls and clients to the appropriate resource.
Knowledge of advanced telephone and voice mail systems.
Ability to use Windows computer operating system. Working knowledge of Microsoft Word, Excel, and Access.
Able to accurately type 60 wpm.
Ability to handle many functions simultaneously, retain information, and work independently.
Have an ability to handle situations.
EDUCATION and/or EXPERIENCE
Post High School. Course work in computers, customer service, and/or office administration preferred.
LANGUAGE SKILLS
Exceptional oral, written and telephone communication skills.
PHYSICAL DEMANDS The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
This position primarily involves sedentary work performed in an office setting. Essential duties typically require sitting and/or standing at a workstation for extended periods, regular use of a computer, telephone, and other standard office equipment, and occasional walking within the work area. The position may require occasional lifting, carrying, or moving of materials weighing up to approximately 10 pounds.
WORK ENVIRONMENT The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Work is performed primarily in a professional office environment within a human services setting. The position may involve a fast-paced, demanding work environment with multiple priorities, deadlines, and frequent interruptions. Employees regularly handle confidential and sensitive information and interact with staff, clients, and members of the public. Typical office noise levels are present.
