Children's Long-Term Support Program Case Manager

Position Purpose

Reporting to the respective program supervisor, the Case Manager - CLTS serves as a point of contact for participants, customers, and/or clients performing related duties toward the objectives and goals of the division.  

Hours: Monday - Friday 8AM to 4:30PM. Employee is responsible for own schedule, and scheduled home visits could be outside of working hours. It is expected that Employee flex their schedule to accommodate our families.
This position does have comp time available.
Remote work can be applied for after 6 months of employment. Remote work is available 1 day per pay period.

Benefits:
Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources

To be successful in this role in the first year you will be a team player and help problem solve with co-workers.

Key Responsibilities

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.  

• Obtain information from clients, family members, and other agencies to assess needs or degree of disability. 
• Provide individuals and family members with information that best meet their needs, goals, and preferences, maintaining a person centered approach while being culturally sensitive.
• Maintain knowledge of vocational, housing, and other community resources.
• Make referrals to other agencies for additional services as requested or as appropriate.
• Maintain working relationships with other human services, medical, and social services agencies at various locations and levels of authority.
• Provide educational presentations to other agencies, organizations, and the general public.  Participate in community events and outreach.
• Identify needs in the service delivery system and participate in program development initiatives.
• Attend Unit/Division Meetings, client/customer/participant collaboration meetings, and other meetings as required.
•  Maintain clinical files and accurate records, as appropriate, and prepares reports as required for coordination of the case and in accordance with State and Medical Assistance guidelines.  
• Receive and screen referrals for children with disabilities.
• Perform an assessment and interpret results to determine eligibility for program.
• Provide ongoing case management and service coordination to families and children enrolled in the program.
• Assess needs and provide information and services to meet the needs using a person-centered approach.
• Provide support, education, and technical services to assist families, individuals, and agencies in caring for the disabled individual.
• Maintain accurate records and prepare reports and documentation for court proceedings.
• Certification as a Children's Long Term Care Functional Screener is required and will be achieved through training and examination.
•  Perform timely documentation within 3 business days and maintain required productivity rates.
•  Maintain regular and predictable attendance. Works overtime/extra hours as needed.
•  Perform other duties as assigned.

Education/Certifications/Experience Requirements

• Bachelor of Arts or Science degree or a license to practice as a Registered Nurse. Certification as a Social Worker preferred.
• Two years of experience in a health or human services field, working with one or more of the populations serviced.
• Must possess and maintain a valid driver's license.

Required or Preferred Skills

• Knowledge of and demonstrated ability to conform to goals, policies, and procedures.
• Ability to operate a variety of office equipment including personal computer, photocopier, calculator, and telephone.
• Ability to transport oneself from location to location in an efficient and expedient manner.
• Ability to adhere to professional ethics and standards.
• Skill in organization including paperwork, time management and prioritization of crisis demands.
• Ability to add, subtract, multiply, divide, calculate decimals and percent's, and make use of the principles of descriptive statistics.
• Ability to comprehend and interpret a variety of documents including client records, medical, accident, and other reports; psychological evaluations and other assessment reports, school records, professional literature, policy and procedure manuals, diagnostic manuals, etc.
• Ability to prepare a variety of documents including client records, referrals, court reports, intake and assessment records, case notes, individual treatment plans, letters and other correspondence, etc.
• Ability to use and interpret medical, legal, and counseling terminology related to the specialty.
• Ability to work well in a team environment.
• Ability to communicate effectively with clients and family members, community agencies and service providers, psychiatrists, physicians, other medical professionals, attorneys, Human Services personnel, school personnel, and others verbally and in writing.
• Knowledge of the service delivery system.
• Knowledge of aging, disabilities, and/or mental illness, dependent on assignment, the effects on individuals and families, and the resources available.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.