Patient Care Technician/Medical Assistant

Patient Care Technician/Medical Assistant
Washington County, located in West Bend, Wisconsin has an excellent opportunity for a 
full- time Patient Care Technician/Medical Assistant in the Behavioral Health Division on 
the Outpatient Behavioral Health Team. Under the general direction of the Outpatient 
Services Supervisor, this position participates as a full member of patients’ care team.
Washington County is recognized for our commitment to providing quality services to 
the citizens of our community. Our team members embrace the challenge of meeting 
goals and expectations. Every day we work to creatively solve problems, innovate and 
collaborate as a team to meet customer needs and deliver solutions. 
Our Mission: We create an environment for residents and businesses to enjoy our 
authentic quality of life through a well governed and administered county dedicated to 
safe and secure communities; economic growth and vitality; effective mobility and 
reliable infrastructure; and access to basic needs. 
Our Vision: Washington County strives to cultivate its rich heritage, vibrant economy 
and attractive communities through the distinct values that define us. 
Our Values: Respect, Optimism, Integrity, Innovation, Compassion, and Collaboration.
Washington County offers a comprehensive benefits package which includes: Health, 
Dental, and Life Insurance; Short and Long Term Disability; Medical and Dependent 
Flexible Spending Accounts; Wisconsin Retirement System and Wisconsin Deferred 
Compensation (IRS 457); Holidays and Paid Time Off (PTO); tuition and fitness center 
reimbursement.
Washington County is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, 
and Individual with Disabilities
Duties/Responsibilities:
The following duties are normal for this position. These are not to be construed 
as exclusive or all-inclusive. Other duties may be required and assigned.
• Completes client screens in the electronic medical record
• Obtain and/or update registration information and referrals or authorization as 
necessary.
• Acts as a liaison between the patient and clinic staff.
• Administers appropriate medications and injections, as necessary.
• Collects urine and oral fluid samples for testing; documenting rapid results, and 
collaborating with the laboratory for definitive testing
• Obtains and communicates lab results and additional health information from 
various sources to medical staff.
• Contacts insurance companies to obtain prior authorization forms.
• Performs other duties as assigned, including responding to an emergency event.
Essential Knowledge and Abilities:
Ability to maintain a calm attitude and to interact tactfully and effectively with patients.
Ability to understand and carry out oral and written instructions. Requires compassion, 
empathy, and an understanding of patient care and mental health and substance use 
population needs. Ability to function effectively as a team member. Must be able to 
safely perform the essential job functions with or without reasonable accommodation. 
Able to fulfill physical demands of job, sensory demands (seeing and hearing), and 
cognitive demands (concentration, conceptualization, memorization).
Training and Experience:
High School Graduate. Certification as a Medical Assistant is preferred. Strongly prefer 
experience with Mental Health and Substance Use. Excellent communication (written 
and verbal) and interpersonal skills; ability to develop rapport and maintain positive 
professional relationships with a variety of patients, staff and physicians