Administrative Services Supervisor

Position Purpose

Reporting to the Administrative Services Manager, the Administrative Services Supervisor serves as secretary to Division Manager, supervises system support staff, administrative assistants and records unit.   Reviews operations, develops office policies and procedures, participates in special projects, etc.

Hours:  Monday-Friday 8:00am-4:30pm with possibilities of comp time. 
There is no remote work opportunities for this role.

BENEFITS:
Comprehensive benefits package which includes being a part of the Wisconsin Retirement System!
Want to learn more?  Click Learn more today by visiting:  https://www.outagamie.org/government/departments-f-m/human-resources

*This position is pending board approval August 26, 2025.

Key Responsibilities

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. 

• Supervises, hires, trains, and evaluates support staff; coordinates, plans, prioritizes, assigns, and reviews system support work; instructs and advises support staff on policy and procedures; conducts performance reviews.
• Responsible for development and improvement of office systems.
• Analyzes productivity and problem areas and provides solutions.
• Conducts staff meetings with support staff, offering suggestions and receiving staff input related to department performance.
• Acts as liaison within the department, with other county departments and other outside agencies including the general public.
• Participates in the development and implementation of departmental policies and procedures.
• Record discussions and actions at meetings, composes and distributes minutes and related items.
• Gathers statistical information, develops spreadsheets, enters data into databases, produces and runs reports as necessary.
• Performs bookkeeping functions such as preparing vouchers and journals, receipting payments, reconciling accounts, and processing payroll.
• Assists in the preparations of departmental budget.
• Orders office furniture.  Performs ergonomic assessments.
• Disseminates State policies and Wisconsin Statutes as they relate to records management and ensures that proper retention schedules are followed.
• Prepares and revises documents, types or transcribes various correspondence and other documents from handwritten material or recorded voice dictation, copies and distributes documents.
• Monitors various computer systems and interfaces, edits errors, and verifies billing as needed. 
• Serves as a subject matter expert or area lead on the development and creation of new internal computer programs and related rollouts.
• Completes special projects upon request.
• Maintains regular and predictable attendance, works overtime/extra hours as required.
• Performs other duties as assigned.

Education/Certifications/Experience Requirements

• Associate's degree with a minimum of five years of progressively responsible secretarial experience.
• Supervisory experience highly preferred and proficiency with computer and word-processing functions.
• Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.

Required or Preferred Skills

• Ability to operate a variety of office equipment including computer, calculator, photocopier, and scanners. 
• Ability to assign, supervise, and review the work of the support staff, administrative assistants and records unit
• Ability to make decisions regarding the selection, discipline, and discharge of employees.
• Ability to add, subtract, multiply, divide, calculate decimals and percentages, and make use of the principles of descriptive statistics.
• Ability to comprehend and interpret a variety of documents including various internal and external reports, policy and procedure manuals, letters and other correspondence.
• Ability to prepare a variety of documents including letters and other correspondence, statistical reports, etc.
• Ability to use and interpret division specific terminology.
• Ability to communicate effectively verbally and in writing, with inter-and intra-departmental staff members, clients, outside agency personnel, service providers, and the general public.
• Ability to determine priorities, plan and organize work schedules and meet deadlines and goals.
• Demonstrated proficiency with typing and proofing/editing functions.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.