Human Services Supervisor - Mental Health/SU

Position Purpose

Make a Difference Where It Matters Most!

Are you a compassionate experienced leader with a strong background in mental health services? Join our team as a Human Services Supervisor in Mental Health and help guide a dedicated team of professionals making real impact every day. If you're passionate about leadership, innovation, and community wellness — we want to hear from you!

Reporting to the Division Manager/Clinical Director - Mental Health, the Human Services Supervisor - Mental Health & Substance Use, administers programs and supervises the day-to-day activities of assigned unit staff in the provision of services.

**This Human Services Supervisor – MH/SU position, will oversee the Adult Protective Services (APS) and the counties 24/7 crisis phones. These service areas are located in the Crisis Unit of the Mental Health/Substance Use Division. The supervisor will review all APS referrals, on-going APS cases; work with a team of case managers and community members to address APS needs within Outagamie County. The supervisor will also oversee our 24/7 Crisis Services Professionals that provide crisis phone triage. The supervisor works closely with the other Human Services Supervisor assigned to this Unit.

HOURS:  Monday-Friday 8 AM - 4:30 PM. Participation in the supervisor's on-call rotation. Flexibility required. This position is eligible for comp time
REMOTE WORK: Limited remote work is available with Manager's approval.
LOCATION: Outagamie County Government Center at 320 S Walnut St. in Appleton, WI 

BENEFITS:  Learn about our benefits today by visiting:  https://www.outagamie.org/government/departments-f-m/human-resources

A successful candidate in this role:

The candidate should have a solid clinical foundation with providing clinical services to a wide population of individuals. Experience providing clinical supervision to Bachelors and Master's level clinicians is beneficial. Prior experience providing adult protective and mental health services is necessary for this position. Capacity to work with a variety of professionals, communicate well and attention to details is necessary. On-going desire to learn and expand skills is also needed.

Key Responsibilities

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Participate in the hiring of staff. 
• Monitors performance and training needs of staff.
• Responsible for clinical supervision and clinical oversight of unit. 
• Prepares timely performance evaluations.
• Participates in the review and development of agency programs, policies, and procedures. 
• Ensures compliance with State standards, County and Department policies, and other laws and regulations.
• Provides after-hours crisis consultation and after-hours crisis services if needed. 
• Coordinates assigned unit services with other Health and Human Services staff and outside agencies.
• Provides treatment to consumers as necessary in assigned unit and other Health and Human Service units.
• Performs other duties as assigned.

Education/Certifications/Experience Requirements

• Master's degree in Social Work or a related field. 
• Three to five years of experience in a mental health setting which includes supervisory experience required.
• Certification in substance abuse assessment and treatment beneficial. 
• Licensure in Wisconsin required.
• Must possess and maintain a valid driver's license.

Required or Preferred Skills

• Ability to assign, supervise, and review the work of assigned employees. 

• Ability to make recommendations regarding the selection and discipline of employees.

• Ability to prepare and complete a variety of clinical documents including assessments, treatment plans, training materials, insurance forms, court reports, etc. 

• Ability to comprehend and interpret a variety of documents including hospital, clinical, and other records, court documents, police reports, policy and procedure manuals, etc.

• Ability to communicate effectively with health professionals, law enforcement personnel, school personnel, judges and other court personnel, community groups and agencies, and others verbally and in writing. 

• Ability to transport oneself and others to and from various locations in a timely and efficient manner.

• Ability to operate a variety of office equipment including personal computer, photocopier, fax and telephone. 

• Ability to add, subtract, multiply, divide, and calculate decimals and percent's, and make use of the principles of descriptive statistics.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.