Children’s Long-Term Support (CLTS)

 

Job Description 

  

Job Title:     Children’s Support & Service Coordinator 

Class Title:     Children’s Support & Service Coordinator 

Department:     Human Services 

Reports To:     Children’s Community Programs Manager 

FLSA Status:     Nonexempt 

Prepared By:     Mary Rideout, Director 

Prepared Date:     May 2025 

Approved By:     Lisa Charbarneau, Employee Services Director 

Approved Date:     May 2025  

 

SUMMARY    This position coordinates services to children and their families involved in the Children’s Long-Term Support (CLTS) and Children’s Community Options Program (CCOP).  The focus of this position is to coordinate services, develop treatment or individual service plans and to work with all involved to help empower families with the skills and resources they need to address their child’s developmental, physical or severe emotional disability; responsible for managing a caseload of children including individualized planning related to the outcomes the families are looking to achieve, collaboration with multiple systems and resource development. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

 

Promote the child’s health, safety, and welfare in their home and community by: establishing eligibility, assessing the child’s health, safety and functional capacity, identifying vulnerable and high-risk children and ensuring heightened care coordination, providing crisis and critical incident intervention and resolution and compiling and maintaining required documentation.  

 

Coordinate person-centered planning and service plan development by:  developing outcomes and arranging multiple service providers and natural supports, updating the service plan at required intervals, managing the coordination of benefits for the supports and services and evaluating the effectiveness of the services. Provide transitional support for enrollment and disenrollment situations.  

 

Advocate and provide information for cross-system coordination including referring and assisting the child to access public benefits, third party services such as private insurance or Medicaid and educational services.  

 

Attends CLTS meetings and in-service training and local/State meetings related to program area as directed by department administrator.  

 

At a minimum, provide the following contacts with every child or his or her family:  monthly collateral contact, direct contact with the family every three months, face-to face contact at least every six months and annually, at least one of the face-to-face contacts is required to take place at the child’s place of residence. Provide community education when appropriate.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES (continued) 

Collaborate with the Children’s Community Services Manager to ensure authorizations and timely case management occurs. Performs discharge planning, Critical Incident reporting and completion of Third-Party Administrator authorizations.  

 

Complete all associated paperwork in an accurate, effective and timely manner. Perform all associated tasks necessary to successfully complete the duties and responsibilities listed in items above. 

 

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Knowledge of the service-delivery systems; needs of target groups; and availability of services and resources. 

Ability to use independent judgment in decision making. 

Ability to work effectively with others for the coordination of services for consumers. 

Ability to meet all recording and reporting requirements accurately and timely. 

Ability to successfully complete the approved “Waiver Basics” training course. 

 

EDUCATION and/or EXPERIENCE    

Minimum Education Level Required:  Bachelor’s degree in counseling, social work, psychology, or human services related field.  Preference for course of study and practice experience that meets requirements for State certification/licensure as a Social Worker or RN with one year working with target group. 

 

Minimum Experience Level Required:    

One-year experience with children, youth and families involved in the child welfare, juvenile justice, mental health, physical disabilities and/or developmental disabilities systems. 

 

LANGUAGE SKILLS     

Excellent verbal and written communication skills. 

 

MATHEMATICAL SKILLS     

Good mathematical skills. 

 

CERTIFICATES, LICENSES, REGISTRATIONS   

Certified in the Children’s Long-Term Functional Screen (within two weeks of hire.) 

Preference for Social Work Certification  

Must possess a valid Wisconsin driver’s license  

Must successfully complete a Caregiver Background Check per Wisconsin Administrative Code HFS 12. 

 

 

 

 

REASONING ABILITY     

-Ability to effectively communicate orally and in writing. 

-Ability to establish and maintain effective working relationships with clients, supervisor(s), peers, service providers, and community partners in a way that supports the mission of the agency and the clients it serves. 

-Ability to comprehend and apply all applicable program standards set forth by Federal, State and agency requirements. 

-Computer literacy that allows for accurate and effective interaction and completion of reporting requirements including documenting client related activity in Electronic Health Record system. 

-Ability to abide by all policies and procedures of Oneida County Human Services including all documentation requirements and deadlines. 

-Ability to maintain the confidential nature of all consumer and business information per Federal and State regulations and agency policies and procedures. 

 

CERTIFICATES, LICENSES, REGISTRATIONS   

Certified in the Children’s Long-Term Functional Screen (within two weeks of hire.) 

Preference for Social Work Certification  

Must possess a valid Wisconsin driver’s license  

Must successfully complete a Caregiver Background Check per Wisconsin Administrative Code HFS 12. 

 

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.