Case Manager - Adult Protective Services

Under the general supervision of the assigned Human Services Supervisor - Mental Health & Substance Use, the Case Manager - Adult Protective Services (APS) provides professional services to individuals and families to assess and coordinate protective, clinical and legal aspects of their work.

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Assess intake reports to determine validity of the report and legal basis for involvement, observing and interviewing family members, and collateral contacts.

• Determines through interviews, assessments, home visits, investigations, etc., the range of services needed by the individual and family, explaining the services and discussing the consumer's rights and responsibilities.

• Recommends services from other resources, arranging for appointments and establishing connections with those providers to meet the consumer’s needs.

• Provides crisis assessment and crisis counseling when needed.

• Provides protective support services for consumers who are in at-risk situations including the possible need to obtain emergency placements for an individual.

• Generates and maintains accurate clinical documentation as required by established standards and internal departmental policies.

• Completes all APS requirements for reporting on a timely basis from the Department of Health and Human Services.

• Provides court related services including preparing and writing court reports, court conditions, testimony, and other related paperwork.

• Develops and maintains positive relationships with other Health and Human Services Divisions, medical and human service agencies in the County and State.

• Maintains regular and predictable attendance, works overtime/extra hours as required.

• Provides on-call services as assigned.

• Maintains productivity standards as defined by Division standards.

• Manages consumers with varying degrees of mental and physical health needs in a professionally effective and ethical manner.

• Responds to daytime and on-call crisis service needs, makes preliminary emergent psychosocial assessment based on available information and makes referrals and interventions as clinically and legally appropriate.

• Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie County Work Rules and Terms of Employment.
• Maintain objectivity and positive outlook while dealing with negative situations using tact and diplomacy while maintaining professionalism. Work independently making sound timely decisions and having the skill to determine when supervision is necessary.
• Ability to transport oneself to and from various locations in a timely and efficient manner.
• Ability to operate a variety of office equipment including computers and software utilized by the Department.
• Ability to add, subtract, multiply, divide, calculate decimals and percentages, and make use of the principles of descriptive statistics. 
• Ability to comprehend and interpret a variety of documents including clinical, hospital, and other medical records, policies and other manuals. 
• Ability to communicate effectively with consumers, multidisciplinary staff, law enforcement, legal professionals, school personnel, general public and others verbally and in writing.
• Ability to adhere to professional ethics and standards of the field.
•  Knowledge and appreciation of cultural issues and differences. 
• Skills in organization including paperwork management, time management and prioritization of crisis demands.
• Ability to make public presentations and provide community-speaking engagements when needed.
• May be required to work overtime/extra work hours as required and to perform other duties not normally assigned as required by supervisor/manager.
• Responds to Agencies/Divisions Emergency/Disaster Plan.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting:  https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information

Outagamie County Diversity Statement: 

Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.