Systems Analyst II in DHHS

Position Purpose
The Systems Analyst II serves as liaison between County Information Technology (IT) and Health and Human Services. The Systems Analyst II is a member of a cross-functional team where teamwork, collaboration, challenges, and continuous learning are the norm.  The primary responsibilities of this position include managing projects, training department staff, implementing software, and supporting Health and Human Services end users. This position will function as an integral part of our Systems Analyst team, including answering phone support calls, coordinating problem resolution, and documenting solutions and procedures. 

HOURS:  Monday-Friday 8a-4:30pm with possibilities of comp time

LOCATION:  Outagamie County Government Center in Appleton, WI

BENEFITS:  We offer a comprehensive benefits package including being a part of the Wisconsin Retirement System pension and we have an employee and family onsite clinic and near site clinic for our employees that take our benefits!

 Learn more today by visiting:  https://www.outagamie.org/government/departments-f-m/human-resources

Key Responsibilities
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Provides support for end users to solve problems or answer questions relating to department issued hardware and software for department, county, and state systems. Identifies resolutions to complex questions from end users in a timely, positive, and professional manner. Ensures customer concerns or needs are met. Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments.  
Serves as a liaison between the department staff, state system staff and outside vendors. Coordinate IT projects with state and regional partners as required.  Attends state and regional meetings as needed.
Provide systems analysis, design, configuration, testing, and deployment of new technologies for the Department of Health and Human Services.  Provide training on system applications to department employees at various locations both virtual and in-person. Writes and revises procedures manuals and training material. 
Provides support, analysis, configuration, development, testing, and implementation services for Electronic Health Record (EHR). Ensures all aspects of the EHR and related systems are operating in a highly efficient and effective manner in order to provide timely and secure access to vital systems and data.
Reviews available software packages and makes recommendations.  Reviews new products, procedures, and methods of operation. 
Maintains electronic records; reviews data for accuracy and quality assurance; monitors data to assist in meeting federal, state and local performance standards.
Develops, maintains and monitors interfaces to other systems.
Analyzes and evaluates user's processes and procedures for efficiency; learns and understands user's needs; requests enhancements to data systems, and recommends technology solutions.
Education/Certifications/Experience Requirements
Associates Degree in computer related field with three to five years of experience in computer systems 
Project coordination, system development, and strong communication abilities.
Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
Required or Preferred Skills
Analyze software and design information flow; make recommendations as necessary. 
Manage multiple, concurrent projects, activities and tasks under time constraints.
Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous improvement environment. 
Comprehend and interpret a variety of documents including letters and other correspondence, records, various internal and external reports, policy and procedure manuals, evaluations, logs, statements, etc.
Prepare a variety of documents including general correspondence, reports, data reports, procedures, etc. 
Excellent facilitation and organizational skills.
Strong critical/analytical thinking and problem-solving skills. Problem solve issues and to resolve conflicts. 
Effectively interface with staff at all levels and train other staff as needed.
Use and interpret computer related terminology and interpret department needs to programmers. 
May also require ability to make use of descriptive statistics.
EHR administration & support background.
Critical Thinking Skills.
SQL/Report Writing.
Process Improvement.
OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting:  https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information

Outagamie County Diversity Statement: 

Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.