Program Supervisor-Family Support

PURPOSE AND SUMMARY:
Leads team which provides services under the Medical Assistance Waiver programs provided to
families who have children with delays or disabilities. Monitors the provision of an array of
supports and services for families whose children meet the eligibility criteria of the Birth to Three
Program and Children’s Long Term Support (CLTS) Programs, including Children’s COP.
Works with community agencies to increase awareness of CLTS and facilitate access to the
program.
ESSENTIAL FUNCTIONS:
1. Assures family outcomes are met in accordance with the CLTS program practices and
policies. Approves individual funding authorizations based on family’s needs and
available resources and assures appropriate service codes are used. Oversees whether
paid services should be used and the type and frequency of service.
2. Provides leadership and supervision to service coordinators in handling new referrals
and assuring compliance with all federal, state and county policies and procedures.
Reviews qualitative and quantitative standards of performance. Supports lead, provider
relations and quality assurance positions to be able to adequately support the CLTS
program.
3. Organizes, distributes, and delegates work to subordinates fairly and impartially.
Provides clear and appropriate direction to employees. Provides training and coaching
to subordinates. Ensures that staff has the resources and flexibility to perform, improve,
and learn in their jobs. Keeps open communication with subordinates, listens to them,
and provides feedback. Positively motivates, mentors and leads employees. Provides
appropriate and timely performance evaluations for all subordinates.
ADDITIONAL ESSENTIAL DUTIES:
1. Oversees Birth to Three Program and assists with policy development regarding the
program. Monitors the service provision and oversees the implementation of
services all Early Intervention Services including outlining provider performance
expectations with Division Manager.
2. Coordinates and communicates with other agency supervisors, schools, physicians
and other referral sources to assist children with disabilities and their families to
receive the support they need and achieve their desired outcomes.
3. Plans and participates in the Children’s COP committee to report on programs, share
resources and seek input about Children’s COP.
4. Interviews, selects, and trains all new staff, and on an ongoing basis, provide staff
training, direction and evaluation relative to assessment skills, practice and
community resources. Ensure that the Family Support Team duties and
responsibilities are performed in a timely and efficient manner.
5. Interprets and complies with all federal, state, and county policies and procedures
including funding requirements. In addition, completes the annual Children’s
Community Options Program Plan and Early Intervention reports to the State DHFS.
6. Participates as part of a management staff within the Long Term Support Division in
the development and implementation of policies, procedures and practice.
7. Provides information to the Long Term Support Division Manager for preliminary
annual team budget (projecting anticipated revenue and expenses).
8. Encourages and develops county service resources that will meet the needs of
consumers; coordinates provider/community meetings as needed; training
opportunities; and consumer input/feedback meetings and to develop and implement
methods that determine value or satisfaction of services used.
9. Addresses and resolves conflict and manage stress in a professional manner,
including actively engaging in professional and personal activities which help mitigate
the impact of secondary traumatic stress.
10. Manages and assigns referrals and waiting lists that may occur.
11. Applies Trauma Informed Care principles and practices, with a strong commitment to
fostering a positive, healthy work culture.
12. Ensures outreach regarding the program occurs.
13. Monitors the approval of funding authorizations.
14. Works with finance on various program aspects.
15. Regularly provides case consultation to staff.
16. Performs other related duties as may be assigned.
WORK RELATIONSHIPS:
1. Reports to Division Manager – Long Term Support.
2. Supervises Social Work Specialists.
3. Works with other Long Term Support supervisors and teams within DHS, schools, Birth
to Three service provider, referral sources, community agencies, State DHS staff and
CESA staff.
REQUIRED EDUCATION, EXPERIENCE, TRAINING, AND CERTIFICATION:
1. Bachelor’s degree or higher from an accredited institution of higher learning, preferably
in Human Services or a related field.
2. A minimum of five years’ work experience in Human Services.
3. Three years experience supervising or leading staff, managing programs, and working
within budgets preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
1. Experience working with and demonstrated understanding of federal and state
funding.
2. Experience working with a support system that is consumer-directed or utilizing the
concept of self-determination.
3. Ability to facilitate a meeting including communication and conflict resolution skills.
4. Strong written and verbal communication skills including listening skills.
5. Computer skills including facility with Microsoft Office applications and ability to learn
and use electronic consumer database.
PHYSICAL REQUIREMENTS:
1. Ability to perform most work from a sedentary position.
2. Ability to function in situations encountered in a normal office setting.
3. Ability to use standard office equipment including telephone, computer, printer,
photocopier, and scanner.
4. Ability to travel to other County departments and locations.