Economic Support Specialist

ESSENTIAL FUNCTIONS:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

• Performs an array of task management assignments and specific case management duties with designated timelines.
• Serves consumers in a regional call center setting by providing education, responding to questions, performing data entry, processing applications, renewals, and changes, working verifications, determining and redetermining eligibility, creating documentation, troubleshooting concerns, and responding to emergent needs.
• Explains program policies, guidelines, and eligibility requirements including apprising them of their rights and responsibilities as applicants and recipients.
• Maintains multiple secure logins to systems, including use of data queries and interchanges. 
• Maintains all files, records, and documentation necessary by statutory and legal standards that can impact overall operations, contractual requirements, program and fiscal audits, administrative review processes, quality control activities, and administrative hearings.
• Supports program integrity and generates potential fraud referrals.
• Coordinates service delivery with other county, consortia, state, and community partners.
• Completes all training tasks and requirements necessary to maintain current job knowledge.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE REQUIREMENTS

• Associates Degree in the area of human services, finance, legal, or related field and one years  experience in an office setting, with direct customer experience; OR high school diploma/equivalent and three years  experience in an office setting, with direct customer experience
• Call center and/or phone experience preferred.
• Experience with technology, systems and interpretation of state/federal policies preferred. 
• Must complete Income Maintenance New Worker Training within 6 months from date of hire.
• Must successfully pass criminal and caregiver certifications.