Human Services Supervisor-Child Support

We are seeking a Human Services Supervisor – Child Support to lead daily operations, support staff, and ensure compliance with state and federal regulations. This role involves shaping policies, analyzing data, and maintaining confidentiality standards, including safeguarding Federal Tax Information (FTI). Qualified candidates will have a bachelor’s degree, 3+ years in child support services, and proven supervisory experience.

Reporting to the Division Manager – Economic Support/Child Support, the Human Services Supervisor – Child Support, supervises the day to day activities of assigned staff; assists in administering and amending policies, procedures, and workflows to meet state and federal rules, regulations and mandates that govern the Child Support Program; serves as a key member of the Child Support leadership team; ensures exemplary customer service.

Hours:  Monday - Friday, 8 am - 4:30 pm and this position is eligible for comp time.

Location: 
Outagamie County Government Center
DHHS Child Support
320 S Walnut St in Appleton, WI 54911

Benefits:
This position is eligible for a comprehensive benefits package!
https://www.outagamie.org/government/departments-f-m/human-resources

Key Responsibilities
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Leads, motivates, mentors, evaluates and manages the child support team to drive high performance, good morale and cooperative work relationships.
Recruits and trains personnel and ensures new hires are connected to the team.
Navigates child support specific computer programs and other county, state and related software necessary to initiate, review, document and monitor Child Support case activity. 
Coordinates activities with various County, State and Federal agencies and other Countries, by following the Uniform Interstate Family Support Act (UIFSA) and the Hague Convention guidelines to effectively enforce child support orders.
Liaison between the Child Support Agency, other county departments, divisions, and the public.
Monitors expenses and revenues to assist in budget preparation.
Provides case consultation and policy interpretation, develops forms and procedures to help streamline workload and meet program requirements. 
Maintains a high level of customer service including daily oversight of the Child Support Call Center. 
Collects, analyzes, and presents data in a clear and concise manner. 
Maintains confidentiality of sensitive and/or personal information.  Establishes and upholds minimum protection standards to safeguard Federal Tax Information (FTI) from unauthorized disclosure.
Education/Certifications/Experience Requirements
Bachelor’s degree in Sociology, Social Work, Law, Business or Public Administration, or related field. 
Minimum of three years of experience in a child support agency. 
Three to five years supervisory and public relations experience. 
Or any combination of education and experience that provides equivalent knowledge, skills and abilities. 
Required or Preferred Skills
Ability to exercise sound judgement and make decisions in accordance to policy. 
Knowledge of management and supervisory principles and practices.         
Ability to supervise, assign, and review the work of others in a timely manner.
Ability to work with a diverse population with cultural competence.
Ability to analyze work problems and empower staff to solve them.
Ability to make recommendations and decisions regarding the recruitment, hiring, onboarding, training, performance evaluation, coaching, development, discipline, and discharge of employees, as well as fostering a supportive high performing work environment.
Ability to demonstrate strong term leadership skills, exemplary customer service abilities, effective communication skills and excellent organizational skills including time management, and prioritization of multiple demands.
Ability to add, subtract, multiply, divide, and calculate decimals and percentages.
Ability to communicate effectively with Human Services and other County personnel, State Child Support and other personnel, law enforcement personnel, media representatives, sales representatives, MIS and agency personnel, clients and others verbally and in writing.
Ability to prepare a variety of documents including letters and other correspondence, case reviews, reports, and performance evaluations.
Knowledge of and ability to use modern office practices, procedures, and equipment. 
Skill in operation of computers and software programs utilized by the agency. 
OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting:  https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information

Outagamie County Diversity Statement: 

Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.