Systems Analyst in DHHS

Outagamie County Core Values

Invested in Serving

Better Together

Create Progress

Support Through Compassion
 

Position Purpose
Systems Analyst in DHHS description imageAre you skilled in technology, problem-solving, and ready to make a difference in a public service environment? We’re looking for a dedicated Systems Analyst to join our team!
In this role, you will provide crucial support for DHHS department, county, and state systems by assisting end users, troubleshooting hardware and software issues, and delivering timely, professional solutions. You’ll also manage multiple tasks, adapt quickly, and know when to escalate complex issues to ensure our team’s needs are met effectively.
 Some Responsibilities are:

Provide technical support and troubleshooting for department-issued hardware and software.
Serve as the liaison among department staff, state system staff, and external vendors.
Coordinate IT projects with state and regional partners and attend relevant meetings as needed.
Effectively escalate or redirect issues to appropriate resources as necessary.
Skills we are seeking are:
Strong multitasking abilities and willingness to learn on the job.
Exceptional problem-solving skills with a customer-first mindset.
Knowledge in supporting hardware, software, and user questions related to department and state systems.
Experience in electronic medical records
Are able to collaborate with other areas as needed for day to day work.
Join us in this dynamic role and be part of a team that values innovation, teamwork, and service excellence. Apply today!

Core Hours:  8:00 am to 4:30 pm Monday through Friday. Some flexibility is required based on department needs. 

The Systems Analyst II serves as liaison between County Information Technology (IT) and Health and Human Services. The Systems Analyst II is a member of a cross-functional team where teamwork, collaboration, challenges, and continuous learning are the norm.  The primary responsibilities of this position include managing projects, training department staff, implementing software, and supporting Health and Human Services end users. This position will function as an integral part of our Systems Analyst team, including answering phone support calls, coordinating problem resolution, and documenting solutions and procedures.

Key Responsibilities
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Provides support for end users to solve problems or answer questions relating to department issued hardware and software for department, county, and state systems. Identifies resolutions to complex questions from end users in a timely, positive, and professional manner. Ensures customer concerns or needs are met. Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments.  
Serves as a liaison between the department staff, state system staff, and outside vendors. Coordinate IT projects with state and regional partners as required.  Attends state and regional meetings as needed.
Provide systems analysis, design, configuration, testing, and deployment of new technologies for the Department of Health and Human Services.
Provide training on system applications to department employees at various locations both virtual and in-person. Writes and revises procedures manuals and training material.
Reviews available software packages and makes recommendations.  Reviews new products, procedures, and methods of operation. 
Maintains electronic records; reviews data for accuracy and quality assurance; monitors data to assist in meeting federal, state, and local performance standards.
Develops, maintains and monitors interfaces to other systems.
Analyzes and evaluates user's processes and procedures for efficiency; learns and understands user's needs; requests enhancements to data systems, and recommends technology solutions. 
Education/Certifications/Experience Requirements
Associates Degree in computer related field with three to five years of experience in computer systems 
Project coordination, system development, and strong communication abilities.
Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
Required or Preferred Skills
Analyze software and design information flow; make recommendations as necessary. 
Manage multiple, concurrent projects, activities and tasks under time constraints.
Exceptional communication, teamwork, and influencing skills that foster a collaborative and continuous improvement environment. 
Comprehend and interpret a variety of documents including letters and other correspondence, records, various internal and external reports, policy and procedure manuals, evaluations, logs, statements, etc.
Prepare a variety of documents including general correspondence, reports, data reports, procedures, etc. 
Excellent facilitation and organizational skills.
Strong critical/analytical thinking and problem-solving skills. Problem solve issues and to resolve conflicts. 
Effectively interface with staff at all levels and train other staff as needed.
Use and interpret computer related terminology and interpret department needs to programmers. 
May also require ability to make use of descriptive statistics.
OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting:  https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information

Outagamie County Diversity Statement: 

Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.