911 Dispatcher (Telecommunicator) with Outagamie County
As part of the Outagamie County Sheriff's Office the Telecommunicator is involved in all aspects of public safety in Outagamie County. Our mission is to work in partnership with our community and other public service agencies to protect and serve the citizens of Outagamie County. Our Communications Center is a fast-moving dynamic team where success is defined by public and responder safety. If you're passionate about public safety and helping those in emergencies, we need dedicated professionals to join us and make an impact in our community.
A current employee stated, when asked, "What makes Outagamie County and your department stand out as an employer? What makes Outagamie County and the communication center stand out as an employer is its strong leaders, positive culture, and meaningful work. Our new director Kati Stahmann along with Sheriff Kriewaldt are strong leaders who are always receptible to any comments, questions, or concerns. Our motto in the communication center is to always be kind and instill a positive work environment. Every day we go home knowing we helped someone no matter how big or small!"
This is a full-time position that works a 49-day schedule rotation. 5 on 3 off, 5 on 3 off, 5 on 3 off, 5 on 4 off, 4 on 4 off, 4 on 4 off in perpetuity. Weekends and holidays are required. Shifts are 10 hours long. They are: 04:00-14:00, 08:00-18:00, 13:00-23:00, 18:00-04:00, 22:00-08:00. Shifts are picked once a year. Every October Telecommunicators submit their preferred shift(s) and management assigns the shifts based on seniority. After the shift is assigned the Telecommunicator works their assigned shift for the following calendar year from January 1st until December 31st. Outagamie County cannot guarantee a particular shift for any Telecommunicator or applicant.
Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information
Key Responsibilities
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Answers 911 emergency phone calls, dispatching appropriate police, fire, medical, or other emergency units.
Answers non-emergency calls, providing information to caller.
Accesses computerized information, retrieving and analyzing data and providing to staff.
Maintains radio contact with law enforcement, fire, and ambulance units within Outagamie County.
Operates the Time System and personal computer in a proficient manner to obtain driver information, vehicle registration, warrants, etc.; properly interprets records; provides information to officers.
Monitors alarm and weather systems, dispatching staff accordingly.
Provides Emergency Medical Dispatch service to callers until emergency units arrive.
Maintains and updates records, including all components of the 911 database.
Reports necessary maintenance and operational needs to appropriate personnel, following department guidelines.
Maintains regular and predictable attendance, works overtime/extra hours as required.
Education/Certifications/Experience Requirements
High school diploma or GED equivalent.
Valid Wisconsin driver's license.
Required or Preferred Skills
Telecommunicator Certification course desired.
Law, Fire, or EMS background desired.
Any combination of education or experience that provide knowledge, skills, and abilities to perform duties.
Knowledge of computer software applications.
Ability to maintain composure and exercise good judgment in emergency situations.
Demonstrated reliability in attendance and flexibility to work hours.
Ability to work semi independently and make sound decisions using good judgment.
Ability to type accurately.
Ability to multi task in a fast paced environment.
Knowledge of geographical area of Outagamie County and Fox Cities.
Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information
Outagamie County Diversity Statement:
Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.
OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
