Supervisor Ongoing in Children, Youth, and Families in DHHS

Do you want to lead a team of Case Managers/Social Workers in the Department of Health and Human Services?

We are hiring!

This supervisor position will have the primary duties in the supervision of case managers/social worker completing ongoing child protection duties and human service specialists completing home consultant duties. Case Managers/Social Workers on this team work with families to strengthen their parenting skills to ensure child safety, achieve court ordered conditions, and continue to assess allegations of abuse/neglect of children. Staff also make safety determinations regarding children remaining within the family home, work with families towards reunification when children are removed, and make recommendations regarding permanency for children. The human service specialists on this team assist families in overcoming challenges by connecting the families with various resources, provide supervised family interactions, and parenting services. 

Hours:  The normal work schedule is Monday through Friday 8-4:30 with flexibility to meet staff. This position is included in the supervisor on-call schedule rotation to support child protective staff on-call.

Remote Work:  The employee may apply to work up to one day per week from home. 

Location: 320 S. Walnut St. in Appleton , WI 54911

Key Responsibilities
Provides supervision of the following functions in Children, Youth and Families including access, initial assessment, ongoing, case management, foster care / Kinship Care licensing, early intervention, home consultant services, contracted staff, and any other function deemed appropriate to the delivery of children, youth and family services promoting the protection of children and well-being of families.
 
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Provides supervision of the following functions in Children, Youth and Families including access, initial assessment, ongoing, case management, foster care / Kinship Care licensing, early intervention, home consultant services, contracted staff, and any other function deemed appropriate to the delivery of children, youth and family services promoting the protection of children and well-being of families.  The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Recruits, hires, and trains case managers/social workers, paraprofessionals and other staff as needed as well as provide regular and consistent supervision of those staff in the performance of their assigned duties related to child protective statute, standards, safety interventions, court and best practice methods.  Develops the on-call schedule, trains staff in the on-call protocol and is available to staff after hours for consultation including the on call supervisor rotation.
Approves staff flex schedules, compensatory time, sick leave, vacation, tuition reimbursement, reclassification requests.  Supervisors are required to prepare employee evaluations, including training plans, and develop performance improvement plans to address areas of challenge.  Supervisors will be a part of any complaint process filed by staff as well as any process of discipline.
Reviews and approves all reports required for all functions on the floor including access reports, initial assessments, safety plans, integrated case plans, court documents, permanency plans, treatment referrals and plans, case note documentation and TCM authorizations.  Required to develop team meeting agendas, assign cases in a timely fashion and participate in case transfers, internal staffing and multidisciplinary staffing as needed.
Serves as a liaison to law enforcement, schools, legal system, medical as well as mental health/AODA systems, contracted providers and the community to educate and enhance relationships necessary in the delivery of child and family services.
Responds to consumer questions, request for records or information, complaints in a timely manner.
Reviews and analyzes Department of Children and Families e-Wisacwis data reports, OCDHHS data reports, and other data collected for quality assurance and compliance with agency and statutory requirements, state and federal standards and administrative rules.  This includes tracking outcomes to assist in making informed decisions regarding workload and best practice initiatives and assists with appropriate budget preparation including participating and/or leading organizational improvement methods.
Assists in the development, updating and implementation of Department and Division Policies and Procedures by staying knowledgeable of all statute/standard changes.  Conveying those changes to staff and holding staff to the change in practice.
Lead workgroups to address gaps in service delivery or in the development of best practice methods including conducting presentations/trainings to community partners.
Maintains regular and predictable attendance, works overtime/extra hours as required.
Education/Certifications/Experience Requirements
Master's Degree in social work or related human services field
Active Social Work Certification is required for this position
Three to five years of experience in child welfare
Other combinations of education and experience that provides equivalent knowledge, skills, and abilities will be considered
Prior child welfare supervisory experience preferred
AODA and Mental Health knowledge or experience preferred
Required or Preferred Skills
Ability to develop positive relationships with social workers, judges, attorneys, law enforcement, school personnel, mental health, AODA, and medical health professionals, agency directors, and foster care parents.
Ability to assign, supervise, and review the work of others.
Ability to make recommendations regarding the selection, discipline, and discharge of employees.
Ability to add, subtract, multiply, divide, calculate decimals and percent’s, and make use of the principles of descriptive statistics.
Ability to comprehend and interpret a variety of documents including initial assessment and integrated case plans, treatment plans, case evaluations, court reports, policy and procedure manuals, etc.
Ability to prepare a variety of documents including caseload statistics, annual and other reports, performance evaluations, etc.
Ability to use and interpret mental health and AODA, medical, and social work terminology.
Ability to communicate effectively with social workers, judges, attorneys, law enforcement, school personnel, mental health, AODA, and medical health professionals, agency directors, and foster care parents verbally and in writing.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting:  https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information

Outagamie County Diversity Statement: 

Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.