Social Service Specialist - Quality Assurance

Overview
Are you passionate about serving your community and eager to grow in a supportive environment?

Join La Crosse County and take the next step in your career.

Embrace a full-time position with a work schedule that allows for work-life balance. We are committed to creating a supportive and inclusive work environment and offer the opportunity to become part of an organization that values all team members and respects diversity.

This position, in the Integrated Support and Recovery Services (ISRS) section of the Human Services Department, performs quality assurance duties such as checking charts, checking paperwork compliance and working with supervisors and staff to ensure that regulations are followed and documents are completed. Assists in ensuring quality assurance (QA) activities for ISRS. Assists Supervisors in program recertification preparation.

Wage Range: $20.12 - $24.75

We offer:
A supportive, collaborative, inclusive, and diverse workforce.
Ample opportunities for career learning, development, and growth.
A culture of respect, teamwork, honesty, and integrity.
The chance to serve your community in a purposeful and meaningful way.
Flexibility with generous paid time-off benefits.
In addition, we provide excellent benefits, including:
The Wisconsin Retirement System
Great health insurance
Comprehensive dental coverage
Life insurance with disability options
Essential Job Functions
Demonstrates self-leadership, seeks out opportunities for personal growth and development, accepts feedback and demonstrates ability to learn and apply. 

Shares ideas and demonstrates respect, humility, honesty, and open-minded thinking. 

Demonstrates flexibility, acceptance of change and emotional intelligence. 

Takes initiative and demonstrates the ability to think critically and strategically. 

Participates as a contributing member of the team and brings authentic self to discussions regarding all aspects of the work. 

Demonstrates ability to build and maintain effective relationships.

Contributes positively to an inclusive workplace.
Works with professional staff to assist in maintaining case records and reports.

Organizes and disseminates documents, reports and letters.

Keeps basic records and routine supportive paperwork.

Tracks clients, caseloads or service programs.

Schedules and coordinates trainings and groups.

Works with or acts as a liaison to community agencies/collaterals to coordinate or ensure compliance with contracted services programs.

Performs quality assurance duties such as checking charts, checking paperwork compliance and working with supervisors and staff to ensure that regulations are followed and documents are completed.

Assists in ensuring quality assurance (QA) activities for ISRS.

Assists Supervisors in program recertification preparation. 

Maintains consumer slot assignments, including target groups. 

Maintains consumer eligibility list and mails update letters to consumers two times per year. 

Sends out and compiles completed consumer satisfaction surveys.

Maintains budget projections/actual budget expenses for a number of programs within ISRS.

Conducts consumer file reviews to ensure compliance with program standards.

Maintains ISRS Internal and Vendor Background checks and training Logs.

Maintains confidentiality of client-related information, maintain respectful treatment of clients, and adhere to the La Crosse County Standards of Conduct in the Administrative Code (3.08).

Maintains skill and competence levels as policies and regulations change by attending department/staff meetings and by participating in continuing training as required and appropriate.

Some employees in this role will be assigned a Super User role for Avatar Management software.

Reports to work when scheduled, with minimum use of sick leave.  Employee is expected to build up sick leave balance for income protection for unexpected illness

.In this public service position, employee is required to be courteous, cooperative and respectful at all times, with the public and clients. Also establish and maintain a courteous, cooperative and respectful working relationship with other employees, supervisors, and public officials.

Physical Demands: Good percentage of time is spent talking and hearing. Approximately half the time is spent sitting and using near and far vision, moderate fingering.  An intermittent amount of time is spent standing, walking, climbing (using feet and legs), bending, reaching, lifting and carrying (up to 35 lbs).  Occasional to frequent travel to clients' homes and/or provider agencies.  Occasionally carries a child.  May require outdoor activities under various conditions.  Uses automobile, telephone, copy machines, computer/keyboard, dictating equipment.  There is the threat of physical attack or injury from clients in unusual situations.

RELATED JOB FUNCTIONS

May assist in setting up trainings and record keeping for advisory committees.

Assists and provides back up to other Social Service Specialists.

This job description is not intended to encompass every job duty or responsibility but is only illustrative.  This position is required to perform other duties as may be assigned or required.

Knowledge, Skills and Abilities
Knowledge of agency services and community resources.
Knowledge of needs and behavioral patterns of client/customers being served.
Ability to communicate effectively orally and in writing.
Ability to use computer, County e-mail, internet and certain computer software programs.
Ability to work as part of a service delivery team.
Ability to maintain courteous, cooperative and respectful working relationships with other employees, management and the community.
Ability to be prompt and regular when reporting to work.
Ability to interview people, extract information and make good, independent judgments.
Ability to accept, adapt and adjust to changes.
Ability to participate in meaningful training or educational opportunities provided by the agency, State or other resources.
Ability to compile data/documentation and provide accurate and understandable reports.
Ability to participate in, and appropriately use, supervision.
Ability to plan and organize work effectively.
Ability to effectively work with diverse populations.
Training, Experience and Other Requirements
Preference for Associate's degree in Human Services, Psychology, Sociology or related field.
One year experience working in the human services field.
Excellent interpersonal skills.
Requires successful completion of a criminal record check.
Preference for individual with direct experience performing quality assurance roles within human services programs.
Preference for individual with demonstrated blend of organization, assertiveness and collaborative skills.
Computer proficiency in Microsoft Office Suite, AVATAR and updating SharePoint internet site.
May consider other relevant combination of experience and training.