CCS-CLTS Program Specialist

Are you a great collaborator who is highly organized?
 
Do you have experience in the human services field?

Come expand your career with an organization that values and supports you to learn, grow, and develop. Join our collaborative, supportive, and results-driven team. This role provides the opportunity to bring your whole self to work, engage, lead, and drive your own learning and growth within the organization. La Crosse County leaders are committed to provide a supportive and inclusive work environment. We are also dedicated to your learning and development to grow in an organization that is deep in talent.
 
This role assists in the training and technical assistance of contracted providers and internal staff within the Comprehensive Community Services (CCS) and Children’s Long-Term Support (CLTS) programs. Organizes, tracks, and monitors personnel documents for contracted providers to ensure program compliance. Assists in developing tools and tracking program outcomes.
 
Wage Range: $22.01 - 27.07
 
Associate Experience – What’s In It For You?
   Supportive, collaborative, inclusive, and diverse workforce.
   Career learning, development, and growth opportunities.
   Culture of respect and dignity, teamwork, honesty, and integrity.
   Serving your community in a purposeful and meaningful way.
   Flexibility with generous paid time-off benefits.
   Excellent benefits:
   ••Wisconsin Retirement System - Very stable and strong
   ••Health Insurance with options for free care
   ••Dental Insurance with many services covered at 100%
   ••Life Insurance with short and long-term disability

We will be accepting applications until the right person is hired.
 La Crosse County Respects Diversity

Essential Job Functions
Demonstrates self-leadership, seeks out opportunities for personal growth and development, 

accepts feedback and demonstrates ability to learn and apply.

 

Shares ideas and demonstrates respect, humility, honesty, and open-minded thinking. 

 

Demonstrates flexibility, acceptance of change and emotional intelligence.

 

Takes initiative and demonstrates the ability to think critically and strategically. 

 

Participates as a contributing member of the team and brings authentic self to discussions regarding all aspects of the work.

 

Demonstrates ability to build and maintain effective relationships.

Contributes positively to an inclusive workplace.
 

Trains internal staff, contracted providers, and community partners regarding Comprehensive Community Services (CCS), Coordinated Services Teams (CST), and Children’s Long-Term Support (CLTS) programs. Training may include onboarding of new staff regarding program overview requirements and ongoing training based on trends or needs of providers.

 

Provides outreach to community agencies to assist with increasing vendor service array options.

 

Coordinates process improvement projects to meet the clinical and statutory guidelines of the program.

 

Helps organize, track, and evaluate data and outcomes.

 

Assist vendors in understanding and implementing billing standards/practices including state requirements within the CCS/CST/CLTS programs.

 

Serves as a vendor liaison regarding administrative and clinical communication updates.

 

Organizes and monitors provider personnel documents to ensure program compliance.

 

Performs data entry of CCS/CST/CLTS programs into data management systems/spreadsheets.

 

Assists vendors and Human Service employees with CCS/CST/CLTS program related questions and/or issues.

 

Assist with consumer and program feedback surveys.

 

Develops efficiencies using training and data tracking systems and processes.

Knowledge, Skills and Abilities
Clear and concise written and oral communication, with ability to clearly translate program standards and expectations.
Ability to train both internal and external partners on core competencies and other relevant topics, through dynamic and inclusive methods, aligned with values and vision of the Section and Department.
General understanding of physical and developmental disabilities, mental health and substance use disorders.
Statutory knowledge of DHS 36, DHS 46, Forward Health manuals for Psychosocial Community based services, and Home and Community Based Waivers services.  Ability to clearly differentiate and guide vendors and staff through the intricacies of these detailed programs and mandates. 
Ability to identify and create tools, troubleshoot, and create efficiencies for vendors and staff based on identified trends.
Ability to help others understand and navigate technical systems.
Knowledge in data management and ability to organize and develop tracking methods of complex data sets.   
Ability to synthesize and present data/documentation, as well as provide accurate and understandable reports.
Ability to maintain effective working relationships with internal and external partners.
Ability to adapt to ongoing changes.
Training, Experience and Other Requirements
Excellent interpersonal, oral, and written communication skills for working and collaborating with a variety of internal and external partners.
Two years of related experience within organizations that serve a client population with diverse human services needs.
Computer literacy and experience using database software.
Training and experience related to CCS and CLTS programs is helpful.