Human Services Supervisor - ISRS - Case Management & Supportive Services

Leader wanted!

Are you passionate about serving your community and eager to grow in a supportive environment?
Join La Crosse County and take the next step in your career.
 
Embrace a full-time position with a work schedule that allows for work-life balance. We are committed to creating a supportive and inclusive work environment and offer the opportunity to become part of an organization that values all team members and respects diversity.

This role exists for policy and statutory oversight of Comprehensive Community Services (CCS), Targeted Case Management (TCM), and Community Recovery Services (CRS). Directly leads program staff to ensure services and program expectations are clearly performed in an efficient, effective, and optimized fashion.  Oversight and responsibility to prioritize, balance, and manage resources in an ever-growing service area, practicing ethics, inclusivity, and self-awareness. The role requires a detailed understanding and integration of multiple State and Federal statutes, rules, policies, and regulations, as well as Human Services & County vision & mission and operationalizes these into effective and meaningful services.
 
We offer:
A supportive, collaborative, inclusive, and diverse workforce.
Ample opportunities for career learning, development, and growth.
A culture of respect, teamwork, honesty, and integrity.
The chance to serve your community in a purposeful and meaningful way.
Flexibility with generous paid time-off benefits.
In addition, we provide excellent benefits, including:
The Wisconsin Retirement System
Great health insurance
Comprehensive dental coverage
Life insurance with disability options
Salary Range: $71,094 - $91,374
Essential Job Functions
ESSENTIAL LEADERSHIP FUNCTIONS 

Acts with integrity and builds trust through demonstrated respect, humility, and honesty. Treats others with dignity. 

Encourages open communication. Actively listens and demonstrates open-minded thinking and willingness to accept other’s points of view. Engages stakeholders and effectively collaborates. Demonstrates the courage to speak out appropriately with leaders and peers even when your point of view is unpopular. 

Employs vision and strategy to drive positive results by leading with clear goals, objectives, and desired outcomes. Seeks out new opportunities to drive results through new processes and initiatives. Evaluates and monitors to hold self and others accountable for results. 

Demonstrates ability to be flexible while informally influencing others through coaching, motivation, and team-minded thinking to arrive at solutions that provide positive outcomes for all stakeholders. 

Seeks feedback and listens to learn despite personal setbacks. Demonstrates agile thinking while understanding the dynamics of the organization and public influence and perception.  Uses analytical skills, experience, and input from others to make critical decisions. Takes intelligent risks and leads the organization through change. Demonstrates perseverance by pushing through difficult and challenging situations. 

ESSENTIAL JOB FUNCTIONS

Primary responsibility is to collaborate with program supervisors to oversee CCS as it is delivered to adults and children across county lines within the Western Region Integrated Care consortium (WRIC) (La Crosse, Jackson, and Monroe counties). This includes immersing and adhering to overall program rules, DHS 36, Medicaid rules, and clinical best practices. Responsibilities may include program operations for COP, TCM, and/or CRS depending upon La Crosse County needs and program designs developed within the WRIC consortium.

Provides case consultations; performance expectations/staff oversight; and professional development and growth to staff.

Day to day operations and communication with internal and external provider partners surrounding program adherence, policies, processes, technical/administrative/clinical assistance, and updates/changes that occur with the programs.

Ensures internal and external outreach and collaborations to grow CCS’s rich network of vendors/partners.

Responsibility includes contracting for services, budgeting, and strategic planning for programs.  

Hires, supervises, trains, motivates, evaluates, disciplines, and schedules the layout of work of departmental personnel. Monitors and assures staff compliance with all relevant departmental and County procedures.

Ensures quality of services provided to consumers and day-to-day supervision of staff.

Ensures that meaningful consumer involvement in the design, delivery, and evaluation of programs is provided – includes leading and developing the WRIC CCS coordination committee.

Maintains and supports the overall long-term vision of Integrated Support & Recovery Services and communicates that vision with staff, consumers and the public.

Knowledge, Skills and Abilities
Ability to discern between State/Federal/Programs rules and individual client needs. 
Detailed understanding of mental health, substance use disorder, Statutory knowledge of DHS 36, DHS 46, Forward Health manuals for Psychosocial Community based services.
Ability to critically think through ambiguity.  
Clear and concise written and oral communication, with ability to clearly translate program standards and expectations. 
Ability to collaborate efforts and engagement with internal and external partners, that models, motivates, and inspires a teamed approach for those they lead.  Ability to lead teams through change management in a clear, consistent, transparent, and aligned manner, considering appropriate pace and expectation setting.  Allowing for those you lead to understand and connect the “why” behind the change, keeping all factors and priorities balanced.   
Ability to interpret rules and write policy based on consortium/county needs.
Must be open-minded to shifting perspectives and approaches to meet the needs of the individuals served (nimble, agile, responsive).
Have meaning and self-purpose connected to the population served  
Understanding of trauma responsive approaches; motivational interviewing; reflective supervision; person-centered planning; recovery-oriented approaches; stages of change/treatment.
Effective conflict management capabilities.
Ability to bring and model a growth mindset to the support of teams and individuals.  
Ability to be assertive to hold staff and systems accountable to expectations and outcomes, within the context of relationship. 
Ability to model and support resourcefulness, independence, ownership, and initiative to build self-leaders.
Ability to use data to analyze and evaluate trends in budgets, outcomes, and performance of the programs.
Detail oriented and critical thinker, with ability to lead team to operationalize processes to ensure intricate details of the work is captured accordingly for reporting, billing, and compliance. Ability to put policy into practice.
Training, Experience and Other Requirements
Graduation from an accredited college or university with a Master's Degree in Social Work, Psychology, or Sociology or related field.  May consider Bachelor's Degree with five years of relevant experience
Two years of relevant experience with demonstrated competency in providing services to persons with substance abuse and mental health problems.
Preference for individual with experience working within CCS.
Must have personal vehicle and valid driver's license, or other reliable means for travel to appointments and meetings.
There is a strong preference for the person filling the CCS Administrator role to have two years in an administrative/leadership role (such as budgeting, supervision of staff, strategic services planning, and overseeing contracted services) in a human services-related field.