PC-LAN Technician

Calling all IT Technicians!

Come expand your career with an organization that values and supports you to learn, grow, and develop. Join our collaborative, supportive, and results-driven team. This role provides the opportunity to bring your whole self to work, engage, lead, and drive your own learning and growth within the organization. La Crosse County leaders are committed to provide a supportive and inclusive work environment. We are also dedicated to your learning and development to grow in an organization that is deep in talent.

The role of PC/LAN Technician supports all user end devices and the software related to those devices. This is a full-time position working primarily Monday-Friday 8:00am-4:30pm, in-person.

Salary range: $57,283 - $73,652
 
 Associate Experience – What’s In It For You?
  Supportive, collaborative, inclusive, and diverse workforce.
  Career learning, development, and growth opportunities.
  Culture of respect and dignity, teamwork, honesty, and integrity.
  Serving your community in a purposeful and meaningful way.
  Flexibility with generous paid time-off benefits.
  Excellent benefits:
  ••Wisconsin Retirement System - Very stable and strong
  ••Health Insurance with options for free care
  ••Dental Insurance with many services covered at 100%
  ••Life Insurance with short and long-term disability
 
We will be accepting applications until the right person is hired.
 La Crosse County Respects Diversity
Essential Job Functions
ESSENTIAL LEADERSHIP FUNCTIONS 

Acts with integrity and builds trust through demonstrated respect, humility, and honesty. Treats others with dignity. 

Encourages open communication. Actively listens and demonstrates open-minded thinking and willingness to accept other’s points of view. Engages stakeholders and effectively collaborates. Demonstrates the courage to speak out appropriately with leaders and peers even when your point of view is unpopular. 

Employs vision and strategy to drive positive results by leading with clear goals, objectives, and desired outcomes. Seeks out new opportunities to drive results through new processes and initiatives. Evaluates and monitors to hold self and others accountable for results. 

Demonstrates ability to be flexible while informally influencing others through coaching, motivation, and team-minded thinking to arrive at solutions that provide positive outcomes for all stakeholders. Seeks feedback and listens to learn despite personal setbacks. 

Demonstrates agile thinking while understanding the dynamics of the organization and public influence and perception.  Uses analytical skills, experience, and input from others to make critical decisions. 

Takes intelligent risks and leads the organization through change. Demonstrates perseverance by pushing through difficult and challenging situations. 

ESSENTIAL JOB FUNCTIONS

Device Support--Supports and maintains user end devices, hardware and software.  Must understand how to track and document all work related to supporting these devices using our Service Tracking System, IT Inventory System and IT documentation libraries. Support of these devices includes workstation setup, configuring, imaging, repairing, end-user setup and equipment moving. Provides end-user training and assistance when required.

Computer Network and Server Support--Installs and supports network wired and wireless communication links. Analyzes and resolves end-user computer connectivity problems. Implements and supports access for all remote County departments, municipalities and agencies connecting to the County computer network. Supports computer server hardware and server software at the downtown campus and remote sites.

Customer Service - Provide customer service using IT service model standards, provide expert customer support by phone or in person using the Service Encounter Manager System.

Keeps confidentiality of work related matters.

Knowledge, Skills and Abilities
Good working knowledge of desktop equipment such as PCs, monitors, laptops, tablets, iPads, servers, multifunction printers, VoIP phones, Smartphones, scanners and related networked devices.
Technical knowledge of the operation and maintenance of computer hardware and peripherals.
Knowledge of current Microsoft operating systems on devices and servers.
Knowledge of Cisco and HP networking switches operating systems.
Ability to manage Windows Active Directory.
Ability to apply common-sense understanding to carry out instructions furnished in written, oral and diagram form.
Ability to deal with problems involving a few concrete variables and standardized situations.
Ability to be organized and follow through with good documentation have attention to detail.
Ability to travel to remote work sites, a valid driver's license is required.
Training, Experience and Other Requirements
•Associate's degree in Computer Science or related field.
•Two years of progressively responsible related experience in networking and information systems.
•Must have experience and keep current in Microsoft operating system, Microsoft
Office 365, Active Directory, MS SCCM, VMWare and Cisco Networking.
•Must be available for on call/call in after work hours to trouble shoot and fix system-related issues.
•May consider other relevant combinations of education and experience.